1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the websites, products, and professional services provided by TOLA Solutions (“TOLA,” “we,” “us,” or “our”). By accessing our site or engaging our services, you agree to these Terms and our Privacy Policy.

2. Who We Are & What We Do

TOLA is a technology partner offering custom software, web and mobile app development, analytics/BI, UI/UX, web customization, and digital marketing services. Our site also presents sample projects and packaged pricing tiers for common builds.

3. Engagement Model (Proposals, SOWs, & Priority of Documents)

Projects typically begin with a proposal/estimate and may be followed by a Statement of Work (SOW). The SOW (if any) prevails over conflicts with these Terms for project-specific details (scope, milestones, deliverables, acceptance criteria).

4. Your Responsibilities

You agree to:

• Provide timely access to stakeholders, assets, brand materials, product data, and third-party accounts (e.g., domain/DNS, hosting, Shopify/WordPress, analytics, payment gateways).
• Review and approve deliverables within the agreed review period so timelines aren’t delayed.
• Ensure you have rights to all content you supply and that it does not infringe third-party rights or laws.

5. Fees, Invoices & Taxes

Fees are set out in the proposal/SOW or in published package pricing on our site when applicable. You agree to pay invoices by the due date. Late or overdue invoices may pause work and may incur reasonable late charges. Fees are exclusive of taxes; you are responsible for applicable taxes, duties, or government charges.

6. Scope Changes

Requests outside the defined scope are handled via a change request with revised estimates, timelines, and fees. We’ll obtain written approval before proceeding.

7. Deliverables, IP & License

• Pre-existing IP: Each party retains ownership of its pre-existing intellectual property (IP), tools, frameworks, and know-how.
• Work Product: Upon full payment, you own the specific work product described in the SOW (e.g., designs, site/app code created for you), excluding third-party or open-source components and our underlying tools/frameworks.
• Third-party & Open-source: Deliverables may incorporate third-party services (e.g., Shopify, WordPress plugins) or open-source libraries, each governed by their own licenses/terms. You receive the benefit of such components subject to those licenses/terms.

8. Third-Party Platforms & Services

Some solutions integrate with platforms like Shopify or WordPress and other providers (hosting, analytics, email, payments). You are responsible for your accounts with those providers and compliance with their terms; we are not responsible for third-party outages, changes, pricing, or policies.

9. Content, Data & Privacy

You are responsible for all content you provide. We handle personal data as described in our Privacy Policy, which is incorporated by reference into these Terms.

10. Acceptance & Warranty

• Acceptance: Deliverables are deemed accepted upon your written sign-off or after the SOW’s acceptance period if no material issues are reported.
• Limited Warranty: For custom builds, we will use reasonable skill and care consistent with industry standards. We do not warrant that deliverables will be error-free or that third-party services will be uninterrupted. Marketing/SEO results, traffic, or sales uplift are not guaranteed.

11. Support & Maintenance

If support/maintenance is included in your plan or purchased separately, it will be outlined in the SOW or plan description (response times, coverage, exclusions). Otherwise, post-launch work is billable at our then-current rates.

12. Limitation of Liability

To the maximum extent permitted by law, TOLA will not be liable for any indirect, incidental, special, consequential, loss of profits, revenue, data, or business interruption. Our total liability arising out of or related to the services is limited to the amounts you paid to TOLA for the specific service giving rise to the claim in the six (6) months before the event.

13. Indemnification

You agree to indemnify and hold TOLA harmless from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from (a) content or materials you provide; (b) your misuse of the services; or (c) your breach of these Terms or applicable law.

14. Confidentiality

Each party may access the other’s non-public information (“Confidential Information”). The receiving party will use the same degree of care it uses to protect its own similar information (but no less than reasonable care) and will use such information only to perform under these Terms. Exclusions include information that is public, independently developed, or rightfully obtained without confidentiality obligations.

15. Portfolio Right

Unless your SOW states otherwise, you grant us the right to reference your project (name, logo, non-confidential visuals) in our portfolio, case studies, and sales materials. If you require NDA-only treatment, please specify that in writing prior to project start.

16. Suspension & Termination

• We may suspend or terminate services if you materially breach these Terms (including non-payment) and fail to cure within 10 days of notice.
• You may terminate for convenience by paying for all work performed through the termination effective date and any committed third-party costs.
• Sections that by their nature should survive (e.g., Fees, IP, Confidentiality, Disclaimers, Limitation of Liability, Indemnification) shall survive.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-laws principles. The parties will first attempt to resolve disputes informally; failing that, the courts of Bali, Indonesia shall have exclusive jurisdiction.

18. Changes to the Terms

We may update these Terms from time to time. When we do, we will post the revised Terms with an updated effective date on this page. Your continued use of the site/services after changes constitute acceptance.

19. Contact Us

Questions about these Terms?

Phone: +62-813-8939-6434

Email: tolasolutions.tech@gmail.com